The only mobile app development platform designed specifically for the enterprise
Field service software that delivers instant benefits
Your field service personnel are faced with increasingly complex tasks and customers with high service level expectations. Customers want instant & accurate service responses, immediate access to all relevant job info, and high levels of performance from their servicers. To deliver the performance your customers demand, your field service techs must be armed with the right tools & information to turn every customer interaction into a satisfying experience.
Field service software for your entire organization
Optimize your entire field service chain – from dispatch and work order prioritizing to parts used & labor costs. Our solution delivers information to your field technicians when they need it most, on-site with the customer. Automating their service calls allows your techs to focus on customer satisfaction (rather than paperwork) and avoid disrupting dispatchers with unnecessary calls.
Schedule & dispatch more effectively
Our field service software allows dispatchers to create, assign & update work orders based on any business rules your company requires and deploy them directly to technicians’ mobile devices instantly. Dispatchers can utilize our GPS tracking functionality to find the nearest technician for any service call and assign work orders based on technician skill sets, inventory on-hand, status, history, etc. maximizing efficiency and improving service levels.
Integrates seamlessly for maximum ROI
Our field service software is designed to easily integrate to your existing backend systems (ERP, WMS, CRM, etc) so you get the most out of your investments. While this software works great on its own, it’s also designed to integrate seamlessly with our other solutions such asset management, inventory tracking, timekeeping & more.
Increase customer satisfaction
Our integrated Customer Web Portal allows customers to track & enter service requests online rather than calling your office, freeing up your staff and increasing their productivity. Customers can:
Enter work order requests, view the status of pending work orders, & review past work orders including what was done and who signed for it
Review the service history of each piece of equipment & request service on a specific piece of equipment
Receive automatic emails & alerts of the latest service request info, invoices, and upcoming maintenance (driving additional revenue for your organization)
Enhance dispatch efficiency
Dispatchers can create, assign & update work orders based on the territory, proximity, skill set, parts on-hand, etc. GPS tracking of technicians allows dispatchers to view their location in real-time (along with customers, warehouses, etc.) to dispatch the nearest tech. Once a work order is assigned, it automatically syncs to the technician’s device, along with all the data the tech needs to perform their service. Technicians can review customer account information and equipment histories so they’ll be well informed when they arrive.
Empower your technicians
Let them spend more time serving customers by eliminating paperwork, phone calls, and wasted trips to the back office.
Automated work orders track travel & service time, equipment details & history, parts & labor, inventory levels, corrective actions, etc.
Document preventative maintenance & corrective actions including photos, notes, and signatures relating to the problems encountered
Electronic timecards to track regular, premium, and overtime
Techs (and dispatchers) can easily track parts on-hand, review inventory levels of nearby vehicles, and document purchases made in the field
Service reports, invoices, receipts, timecards, etc. are automatically generated so techs can focus on providing services rather than paperwork
Improve management insight
Our fully-integrated management portal allows your management team to access critical information anytime, anywhere, so they can address issues before they become problems.
Track customer accounts & automatically invoice
View staff location, status and capacity in real-time
Seamlessly integrate to your ERP/CRM/WMS systems
Generate reports based on real-time data